GeoPal’s agile expertise in Utility Support Services
Utility Support Services was GeoPal’s first vertical and remains in our sweet spot, as can be testified by our expanding cohort of happy clients in Ireland, the UK and even further afield.
When we first began one of our first customers was Morrison Mainline (now the Mainline Group) who operated in the utility contracting sector working for Irish Water, EIR and ESB Networks. This is what they needed:
- the ability to manage tasks
- quickly capture field information specific to their client contracts
- deliver it live to their client reporting solutions
Years later and the needs are broadly the same but we’ve grown and so has the sector. GeoPal now works with about 50% of large Utility contractors in Ireland, several large UK operators including Babcock and Actavo and international concerns like FLSmidth and Landis + Gyr. Mainline group remain a valued customer and partner of GeoPal.
The Utility Support Services landscape: assumptions vs reality
Utility Support Services makes for an interesting case study, since it encompasses a variety of companies operating across seemingly unrelated playing fields: from infrastructure services such as roads, tunnelling and rail, to multi-utility projects. Yet, looking beyond their apparent differences, by the time these enterprises come to GeoPal, their needs move around the following commonalities:
- They compete for contracts and therefore need to manage both margins and costs very closely
- The work is highly skilled but also labour intensive
- They all wish to measure their performance to standard metrics across contracts
- Each new contract client has a unique set of KPIs important to their project
So, when a GeoPal customer wins business with a new contract client, KPI reporting and proof of Service Delivery will be at the top of their list of requirements. The metrics to fulfil with their new customer are always unique to the work and the client goals, regardless of whether a Reservoir is being poured or Fibre is being installed.
Having worked on many such contracts with a broad base of customers we have a simple checklist to get a new GeoPal project up and running in days for test and go live in weeks with integration to external systems.