Smart City Management Case Study


DublinTown exists to highlight all that the city lovingly referred to as “Town” has to offer. It is an initiative between We are DublinTown, formally known as Dublin City BID, local creative talent and city centre business owners. DublinTown works on behalf of 2,500 businesses – members - in Dublin city centre.

DublinTown operates a team of street ambassadors capturing street issues such as graffiti, street cleaning and visitor assistance. Traditionally this was conducted via paper forms and phoning urgent issues. The office team used to gather and retype all information acquired from the street ambassadors (or rangers) before beginning the lengthy report writing process. Collation of information with images for member meetings was cumbersome and provision of evidence for KPI’s was difficult.