GeoPal

Smart City Management Case Study

KingstonFirst

Kingstonfirst Business Improvement District aims to lead the renewal and growth of Kingston Town Centre by introducing positive changes through direct intervention, representation, collaboration and monitoring service levels that without business involvement and support would not otherwise happen. KingstonFirst rangers use the GeoPal mobile app to record the BID baseline - cleaning, graffiti, visitor assists and so on. The street information is sent to the office in real time and actioned immediately by office staff. KPI reports are run at the end of the month in minutes rather than hours or days.

Kingstonfirst Business Improvement District

aims to lead the renewal and growth of Kingston Town Centre by introducing positive changes through direct intervention, representation, collaboration and monitoring service levels that without business involvement and support would not otherwise happen.

It aims to improve the trading environment for levy paying businesses by animating its streets and creating a high quality experience that draws visitors to the town and keeps them coming back.

Since its launch in 2005 Kingstonfirst has achieved improved cleanliness, reduced levels of crime and fear of crime, increased visitor numbers and satisfaction and improved business and public support and engagement.

As a result Kingston is the safest London borough; retains footfall above the National average; is the leading South East Town Centre for retail spend (outside Central London); and has very low vacancy rates.