Morrison Mainline Group had a paper checklist which field teams used to ensure onsite work was undertaken to the highest quality and met ISO9001 standards. Each day office staff would prepare job packs for field staff to collect which included checklists, directions and contact information.
On site, paper forms were completed in consultation with the customer. The installer captured technical data and photos and, upon completion, these details were phoned into the office.
Installers re-entered this data each evening and manually uploaded the pictures. They also returned the paperwork for rekeying.