Let’s then consider your typical company in need of a Field Service Software Solution: a company with 100 engineers out in the field at any given time, struggling to find a way of dispatching 1,000 jobs to them in the most efficient way possible. This company will be looking for a way to minimize the number of resources needed in the field, as well as the distance travelled by field workers. In Field Service management terms, they’ll be looking for two features: Route Optimization and Automatic Job Scheduling.
Field Service Management is the most suitable solution for companies whose work is predictable; an example of this would be a company that installs home routers for broadband, or repairs air conditioning units. Because the work these companies need to send out to the field is predictable, it is possible to group them together, identify a set of common issues and needs and address them.
Field Operations Management is a whole different umbrella
So where can we fit the remaining 83% of the Enterprise Mobility Market? That is what we would call Field Operations Management proper: a set of companies with disparate, constantly evolving needs, that don’t fit into a particular model.
Businesses in need of Field Operations Management provide a wide range of services to clients in such diverse industries as: Civil and Industrial Engineering, Power Generation, Water, Telecoms, Oil & Gas, Transport and Nuclear.
Those businesses offer services that are manpower heavy, such as scaffolding, industrial painting, industrial cleaning, maintenance and security, as well as Fibre-To-The-Home and other infrastructure Services. These services are, in turn, provided to multiple clients, with each client having a different set of reporting requirements.
This essentially means that it is not possible to write down a bullet list of all the different features a software solution would need to have in order to solve these companies’ challenges. For businesses in Field Operations Management however, the ultimate challenge is to maintain profitability and keep margins healthy, despite intense competition and macro-economic factors, such as the fall in the price of oil.